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Shipping and order information

Shipping

Do you ship overseas?

Yes! The Retreat products can be delivered worldwide.

What is the delivery cost and method?

Standard Delivery (UK):
Parcels will be sent via Royal Mail 2nd Class Service. The cost for this delivery method is £4.95.

Next Working Day Delivery (UK):

For orders placed before 1pm, courier deliveries are guaranteed the next working day following dispatch (excluding Northern Ireland and Scottish Highlands). Orders placed after 1pm will be dispatched the following working day. This service is available for a flat rate of £12.95 per order. Please note that this service is not available in Northern Ireland and the Scottish Highlands, where delivery will take 2-3 working days.

International Delivery (Rest of the World):
International parcels will be sent via the courier selected. Shipping costs are calculated based on the weight of the products ordered, and the shipping time depends on the destination. The exact shipping cost will be displayed clearly before completing the checkout process.

Please note that these amounts are estimates; the exact amount will be calculated at checkout once the address has been inputted and may vary by location.

Free delivery amounts may vary during promotional periods.

When will my order be sent?

All orders placed before 1 PM, Monday to Friday, will be processed the same day.

Free UK Delivery via Royal Mail on orders over £40 (2–4 working days).

Next Day Shipping: Order by 1 PM, Monday to Friday, and select Next Day Shipping at checkout. Orders received after the cut-off time will be dispatched the following working day.


Free delivery over £40

We are pleased to offer free delivery for all UK orders over £40. Parcels will be sent via Royal Mail Standard Service.

I need further help.

Please visit our FAQ page for our most commonly asked questions or reach out to our customer care team for further assistance.